At Mister Cozy, we strive to provide a seamless shopping experience. This policy outlines the process for placing orders and handling returns.

1. Placing an Order

• Orders can be placed online via our official website: www.mistercozy.in.
• Ensure all details, including your contact and delivery address, are accurate during checkout.
• Once the order is confirmed, a confirmation email and WhatsApp notification will be sent to your registered contact details.

2. Order Modifications or Cancellations

• Orders can be modified or canceled within 24 hours of placing the order by emailing info@mistercozy.in.
• After 24 hours, modifications or cancellations are not guaranteed.

3. Shipping and Delivery

• Standard delivery timelines are 7-10 business days, depending on your location.
• In case of delays, you will be notified via email or WhatsApp.
• Inspect the product at the time of delivery and report any visible damage immediately.

4. Returns Eligibility

• Returns are accepted only for defective, damaged, or incorrect items delivered.
• Return requests must be raised within 7 days of receiving the product.

5. Return Process

• Email info@mistercozy.in with your order number, issue details, and photos of the product (if applicable).
• Upon approval, our team will arrange a pickup or guide you on returning the product.

6. Refunds

• Refunds will be processed after the returned item passes quality inspection.
• Refunds will be initiated within 7-10 business days and credited via the original payment method.
• Shipping charges are non-refundable unless the return is due to an error on our part.

7. Non-Returnable Items

• Custom orders and accessories.
• Products showing signs of misuse, physical damage, or tampering post-delivery.

8. Customer Support

For any queries regarding orders or returns, contact us at info@mistercozy.in or call our support team.